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Datascape product mark

MyDatascape

Empower customers to engage in a way that meets and exceeds their expectations.

Serve your customers with an integral, online community portal.

MyDatascape helps councils elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.

MyDatascape is a great way for councils to engage with their customers in a way that suits their lifestyle by providing a secure, personalised, confidential and functional digital window into the council’s services.

Meeting the self-service expectations of your customers, not only improves their experience and overall satisfaction, but it also reduces call centre workload and staff costs. Customers can engage directly with the council when it’s convenient for them, and check on the progress of their request or application.

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Streamline business processes
Reduce manual processing
Your digital journey
Increase customer satisfaction
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Streamline business processes

Empower your customers to access council services through a self-service portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

A woman wearing a sky blue coloured shirt smiling while looking at a mobile phone
Streamline business processes
Light Blue tick icon

Streamline business processes

Empower your customers to access council services through a self-service portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

Reduce manual processing

Reduce manual processing

The communities' digital interactions flow through into our products, reducing back-office data entry, processing, and increasing data accuracy and workflow automation.

Kick-start your digital journey

Kick-start your digital journey

Use pre-configured online forms, workflows and templates to speed up implementation and provide a faster return on investment.

Increase customer satisfaction

Increase customer satisfaction

Give customers round-the-clock access to services, empowering them to action tasks with their council at a time that’s convenient for them.

Product features

  • Smart forms icon

    Smart forms

    Help customers complete complex application forms easily, using validation rules and checks with external sources, to ensure data is complete and accurate.
  • Real-time dashboards icon

    Real-time dashboards

    Provide a real-time view of all application forms, requests, and payments to streamline processing and reconciliation. Any updates are immediately visible to the customer.
  • Self-service icon

    Self-service

    MyDatascape supports a range of core council activities, such as animal registration, licenses and consents, water billing, permit applications, and much more.
  • Real-time payments icon

    Real-time payments

    Make it easy for customers to pay rates, water bills, invoices, fines and registration fees. Immediate real-time payment via an application form means councils can start processing immediately.
  • Integration by configuration icon

    Integration by configuration

    Integrate with third party products with a cloud API, and eliminate double handling and re-keying by automatically synching data to back-end systems.
  • Login icon

    Convenient login choices

    Easy registration and securely login with social logins supported, such as Facebook and Google, allowing single single-on and a preferred choice for customers.
  • Community icon

    Meet community expectations

    MyDatascape helps councils streamline how they engage with the community whilst empowering customers to conduct business with councils on their own terms.

Immediate results

Empower the community to solve their issues with a tailored self-service portal enabling staff to focus on higher-value cases, which will ultimately lead to council growth and service being scaled. 

Through increased interaction with MyDatascape, your council is considered a knowledge base and source of information increasing your credibility and visibility for the community.

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Frequently asked questions

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