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Online Services

Building consent form on tablet

Streamline your business processes

Digitise paper processes - capture data electronically

Empower your community to access your services by completing dynamic Smart Forms through a customer portal. Adopt existing Smart Forms from our extensive library of shared council templates, adapt them to your needs or start from scratch to create your own.


Reduce manual effort and manage workloads more efficiently

Automated workflow means tasks are assigned correctly, documents are created automatically and everyone is kept up-to- date without double-handling.


Improve your financial management with seamless reconciliation

A streamlined reconciliation process ensures payments are posted correctly, eliminating back-office administration.

Rates payment form on mobile phone

Access to services anytime, anywhere, on any device

Round the clock secure self-service access

A secure portal provides customers with a single view of their online interactions and transactions with council. They can complete Smart Forms or save them for later, update profile information and track applications and submissions, at their convenience.


Email and text alerts for on-the-go updates

Keep your customers informed on the progress of their service requests, no matter where they are.


Instant, flexible payments

Online Services dynamically calculate service fees in real-time, so customers can make faster payments via credit card, internet banking, over-the-counter and on account.

Smart form on desktop computer

Deliver a better service with Smart Forms

Complete and accurate information the first time

Smart Forms can be linked with council or external sources, such as address databases like Google AddressFinder and geo-spatial information, to ensure data is complete and accurate.


Easier and faster form completion

Customers can easily and securely share Smart Forms with other parties, such as lawyers and architects, to finalise applications. Files can be uploaded by customers, external parties and staff as required.


Track progress with real-time dashboards and customised reporting

Monitor the number and types of Smart Forms being processed and completed and download all customer information to tailor your own reports.

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Download our brochure

Pdf.png  Online Services Brochure

How does Online Services work?

1

Build and publish Smart Forms

Choose from our library of shared council Smart Forms and adapt them to suit your needs or build your own.
2

Customers submit, request and pay

The online portal enables customers to access your Smart Forms, upload documents and make payments for services.
3

Automated vetting and approval

Tasks are assigned to staff, documents are created and communications are sent to relevant parties.
4

Synch back-end systems

Captured information is automatically updated to back-end systems.

What your customers can do

Submit

  • Building & resource consents
  • Health & alcohol licences
  • Dog registrations
  • Job applications
  • Consultations & feedback

Request

  • Grants & funding applications
  • LIMs & property reports
  • Council services

Pay

  • Infringements
  • Rates
  • Memberships
  • Fees
  • Charges
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